Privacy Policy

Last Updated: 27/11/2023

At The Jade Highlands in Kodaikanal, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data during your stay with us. By making a reservation and staying with us, you consent to the practices described in this policy.

1. Information We Collect:

We may collect the following types of personal information from you:

Contact Information: Your name, address, phone number, and email address.
Reservation Information: Details about your stay, including arrival and departure dates, room preferences, and special requests.
Payment Information: Credit card or other payment information for reservation and billing purposes.
Identification Information: Government-issued identification, such as a passport or driver's license, as required by local regulations.
Communication: Correspondence with us, including emails, messages, and feedback.

2. How We Use Your Information:

We use your personal information for the following purposes:

To process reservations, check-ins, and check-outs.
To communicate with you regarding your reservation, inquiries, and special requests.
To provide personalized services during your stay.
To process payments and billing.
To comply with legal and regulatory requirements.

3. Information Sharing:

We may share your personal information with:

Third-party service providers who assist us with services such as payment processing, cleaning, and maintenance.
Legal authorities, as required by applicable laws and regulations.
Other guests or visitors for security and safety purposes.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

5. Retention of Information:

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

6. Your Rights:

You have the right to:

Access and review your personal information.
Correct inaccuracies in your personal information.
Withdraw your consent for certain data processing activities.
Request the deletion of your personal information, subject to legal requirements.

To exercise these rights or inquire about your data, please contact us at [Your Contact Information].

7. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy periodically for any updates.

8. Contact Us:

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at support@thejadehighlands.in.

By making a reservation and staying at The Jade Highlands, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.